Frequently Asked Questions
Everything you need to know about shopping for your stylish pet.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. Please measure your pet's neck, chest, and length carefully, as sizing varies between brands and styles. When in doubt, we recommend sizing up for comfort.
What is your return policy for apparel?
We accept returns on unworn items with original tags attached within 30 days of purchase. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your pet clothes machine washable?
Most of our cotton and synthetic blends are machine washable on a gentle cycle. However, luxury items like knits or leather-trimmed pieces may require hand washing. Always check the care label inside the garment.
Do you offer international shipping?
Yes, PDSA Pet Store ships to over 20 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.